Return & Refund

Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:


Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a person authorized by you
designated third party, other than the carrier, takes possession of the last goods
have or has.

To exercise your right of withdrawal, you must contact us (M&P Kosmetik und Handels KG, Plüddemanngasse 34/13, 8010 Graz, Austria, Tel.: +43678 7828268, E-Mail:
office@betonwald.com) by means of a clear statement (e.g. a letter sent by post
sent letter or email) of your decision to withdraw from this contract,
You can use the attached model cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or transfer the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.
to return or hand over.

Returns can only be sent to the following address:
Betonwald, c/o Kevin Gasper, Wilhelm-Raabe-Gasse 6/1, 8010 Graz, Austria.

The deadline is met if you return the goods before the expiry of the period of fourteen days
send.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this
Loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.


Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


General information

1) Please avoid damaging or contaminating the goods. Please send the goods in their original packaging with all accessories and with all
Please return the packaging to us. If necessary, use a protective
Outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above mentioned points 1-2 are not a prerequisite for the
effective exercise of the right of withdrawal.


Cancellation form
If you want to cancel the contract, please download and fill out this form and send it back.

CANCELLATION FORM